I work closely with Winnie on technology development and customer support. We both graduated from MIT and stayed in the Boston area. We have a lot in common and spend a lot of time working through how to make the customer’s experience enjoyable. We take a lot of pride in being flexible as a tool and as people.

We have solutions that most companies use like the M3, and they'll come back to us and say, "Can you do this extra for us?" Most companies don't want to walk them through their problems, they're making their own big products.

Working with the customer you realize they face a lot of challenges. Often they aren’t given enough time for testing, or delays build up and flow downstream to them; other times they don’t have the budget and have to fight for the funding they need to do the job right. I think our team does a good job of sympathizing with that. That’s why M3 is popular, because we CAN turn it around in 3 weeks, and they’re ready to up and go.

I just appreciate how our engineers and technicians are super responsive to everything. That's probably our best strength, competent engineers who care.

I worked at a telecom testing startup many years back, and even then the main issue for customers was the simplicity of the UI and the support they received. That’s what’s important to me now, and my colleagues, providing a solution that’s flexible, scalable, and user friendly.

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Recently I’ve spent a lot of my time working on a large project with Cisco. The more time I spend in this industry, the more I view what the big testing companies do as similar to selling expensive suits that they refuse to tailor -- flashy, but it doesn’t fit. In the same analogy, we view ourselves as experts at taking our client’s measurements, understanding how they’ll wear the suit, and tailoring a great solution for them that not only fits, but is affordable.

What Valid8 does particularly well compared to others is flexibility and customization. The most important thing to the client is ease of use. Testing is not always their expertise, they want someone to help make it simple because they don't want to spend their resources and hours that way; in my experience, over the last three decades, that hasn't changed.